Shipping Policy

Thank you for shopping with Scentvia™ Fragrances. This Shipping Policy outlines how orders are processed, shipped, and delivered. We aim to ensure timely and safe delivery of all our alcohol-free perfumes to your doorstep.

1. Shipping Locations & PIN Codes

We deliver our products across available serviceable locations in India. Our website provides a PIN code verification option so customers can check delivery availability for their specific location before placing an order.

2. Shipping Charges & Free Delivery

• Free Delivery: We are pleased to offer free delivery on all products and orders, with no additional shipping charges.
• The applicable delivery service and estimated delivery time may vary depending on the customer's location and PIN code.

3. Order Processing

Orders are processed after successful payment confirmation. Customers are requested to provide complete and accurate shipping information during checkout to avoid delays or failed delivery attempts.

• A complete and accurate shipping address.
• A valid and active phone number.
• A correct and serviceable PIN code.

4. Order Tracking

Once your order has been dispatched, tracking information may be provided through the "Track my shipments" feature on our website or through the shipping partner's tracking system.

5. Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, delivery may occasionally be delayed due to factors such as weather conditions, logistics issues, holidays, remote locations, or circumstances beyond our control.

6. Contact Information

For any shipping-related queries, delivery delays, or assistance, you may contact our support team at:

Email: scentviafragrances@gmail.com | support@centviafragrance.com
Phone/WhatsApp: +91 8282995004
Address: 727, Frinze Road, Adarsha Nagar, Barrackpore North 24 Pargana, West Bengal, Kolkata 700120.