Refund Policy
At Scentvia™ Fragrances, we strive to ensure that every fragrance you purchase meets our highest quality standards. Due to the personal and hygienic nature of our products, we do not accept general returns or exchanges once a product has been delivered.
1. Conditions for Returns
Exceptions to our no-return policy are strictly limited to the following circumstances:
- You received a wrong product that does not match your order.
- You received a broken or damaged product during transit.
2. Reporting a Claim
If you receive a wrong or broken item, you must report the issue to our support team within 5 working days of receiving the delivery.
- Please provide clear photographs and an unboxing video of the damaged or incorrect item to help us verify your claim quickly.
- Requests submitted after the 5-working-day window will not be eligible for a return or refund.
3. Refund Processing Timeline
Once your return request is reviewed and the refund is officially approved by our team, the processing will begin immediately.
- Approved refunds will be credited back to your original payment method or client bank account.
- Please allow up to 10 working days for the refunded amount to successfully reflect in your account, depending on your bank's processing times.
4. Contact Information
To initiate a return claim or if you have any questions regarding your order status, please reach out to us:
Entity: Marketed and packed by scentvia Fragrance (Permit no: GOI/WB/2025/7904)
Registered Address: 727, Frinze Road, Adarsha Nagar, Barrackpore North 24 Pargana, West Bengal, Kolkata 700120
Email: scentviafragrances@gmail.com / support@centviafragrance.com
Phone/WhatsApp: +91 91438 59123