Shipping Policy
Thank you for shopping with Scentvia™ Fragrances. This Shipping Policy outlines how orders are processed, shipped, and delivered. We aim to ensure timely and safe delivery of all our alcohol-free perfumes to your doorstep.
1. Shipping Locations & Pin Codes
We provide a PIN code verification bar on our website so customers can easily see the available delivery options for their specific location before proceeding to checkout[cite: 2].
2. Shipping Charges & Free Delivery
- Free Delivery: We are pleased to offer free delivery on all orders from ₹499 onwards[cite: 2].
- Standard Shipping: For orders below ₹499, applicable shipping charges will be automatically calculated and displayed at checkout[cite: 2].
3. Order Information
To ensure smooth delivery, customers are required to provide complete shipping information during checkout[cite: 2]. This includes:
- A complete and accurate shipping address[cite: 2].
- Up-to-date contact details[cite: 2].
4. Order Tracking
Once your order has been dispatched, you can easily use the "Track my shipments" feature on our website to monitor the delivery status of your luxury fragrances[cite: 2].
5. Contact Information
For any shipping-related queries, delays, or assistance, you may contact our support team at:
Email: scentviafragrances@gmail.com[cite: 2] | support@centviafragrance.com[cite: 2]
Phone/WhatsApp: +91 91438 59123[cite: 2]
Address: 727, Frinze Road, Adarsha Nagar, Barrackpore North 24 Pargana, West Bengal, Kolkata 700120[cite: 2].